Shipping & Returns
For CANADA & USA Free Shipping on orders over 40$ that are shipped through Canada Post and United States Parcel Service.
For Mexico Free shipping on orders over $100 through Canada Post.
The time it takes to process and deliver orders is approx. two week but may take up to three weeks for regular mail service. Most orders are received before that period of time, within 8 to 14 days for Canada & USA orders. We ship from our warehouses in Montreal, Canada. We process the orders in our facilities within 48 hours of receipt and then regular mail orders are shipped using Canada Post for Canada and USA orders are transported to the USA directly to USPS. This usually accounts for 4 days prior to be received by USPS. From that point on USPS provides a 3-5 day delivery window nationwide which does include weekends. If you prefer to receive your orders quicker please select a different service.
All Orders for North America are duty free. All products are made using NAFTA friendly materials.
All orders for Canada and USA are processed with tracking except for regular mail orders in Canada.
International Orders: For orders outside Canada and USA that do not select Tracked Packet we are not responsible for lost, stolen or delayed packages. (*Note we have rarely experienced lost or stolen packages but delayed packages do occur from time to time and are beyond our control.)
100% Satisfaction Guarantee and Return Policy:
We are confident that you will be happy with your purchase. If for any reason you are not totally satisfied with your order within 7 days of receiving your purchase, simply send an email to firstname.lastname@example.org or by calling us at 1-855-445-JACK (5225) and request a return authorization number. In the email please include your order number found on your packing slip or in the order confirmation email received when the order was placed.
All returned products must be unworn and unwashed with tags still attached (no exceptions). Exchanges must be made for shirts of equal or lesser value. Return shipping charges are the responsibility of the customer unless the return is due to a product defect or a shipping error in which a refund of the shipping charges will be provided after examination of the product. COD returns will not be accepted for any reason and only shipping methods by Canada Post or United States Postal Service will be deemed acceptable to refund shipping charges. All courier companies that return parcels COD will be refused and a refund of the product will not be provided.
Looking for more information? Please review our Frequently Asked Questions.